Cancellation & refund policy

1. Cancelling a rental: Cancel from your account or by writing to us. Cancellations made more than 48 hours before the rental start date are refunded in full, less payment gateway charges. Cancellations within 48 hours of the start date may be charged one day of rent; the rest is refunded. 2. If we cancel: If we cannot supply the equipment for any reason, you get a full refund of everything paid, including gateway charges. 3. Security deposit: The deposit is refunded after the equipment is returned and inspected, normally within 7 working days of return, less any late fees, missing items or damage repair costs. We tell you in writing about any deduction and the reason for it. 4. Early return: Rent is charged for the booked period. Unused days are not refunded unless we agree otherwise in writing. 5. Faulty equipment: If equipment we supplied is faulty on delivery, tell us within 24 hours. We will replace it or refund the rent for the days it could not be used. 6. Purchases: Orders for new equipment can be cancelled before dispatch for a full refund. Returns after delivery follow the manufacturer's warranty terms. 7. How refunds are paid: Refunds go back to the original payment method (or to your bank account for UPI/bank transfers) within 7 working days of approval.